Terms & Conditions

Please take the time to read through my Ts&Cs before placing your order with me. 



  • A minimum deposit of $50 is required to secure bookings for all cake orders.
  • The deposit amount may be more depending on the size of the cake or the price of decorations.
  • This deposit is non-refundable within 5 days of your collection date. If you cancel your order before the 5 days prior to this date, it will be refunded.
  • The deposit covers costs of decorations, ingredients, & other products that I have to purchase to complete your order. If you cancel your order within 5 days of the collection date, I will have already spent that money on things for your cake - and therefore I cannot refund.

Collection Days & Times

  • When placing your order, please keep in mind that I try to only operate on a Tuesday - Saturday in order to give myself a weekend. 
  • When placing your order, I will need a date & a time slot that I can expect you to arrive. This ensures that I have the cake done on time for you, and also helps me plan the rest of my day.
  • If you need to change the time of your collection, please contact me at least 12 hours prior.
  • All Saturday orders will need to be collected between 9am & 12pm, unless otherwise discussed.
  • No-shows for online pre-orders are not entitled to a refund.



  • I ask that you please come within the time slot you gave me while placing your order. I often have 10+ pick ups a day and need to prioritise what ones need to be completed first.
  • I keep all orders in the fridge until 15 minutes prior to your pick up time. Being late can mean that your cake will sit out for longer & may not travel as safety. 


  • I recommend bringing a second person with you to hold the cake during transport.
  • When that is not possible, ensure that you can place the cake flat on the floor of your vehicle. 
  • Keep the car as cool as possible, blast the aircon prior to pick up (especially in the summer), and don't let the cake get too warm.



  • I will not be responsible for any damage that may come of the cake once it has left my hands.
  • Make sure to keep the cake in the fridge until about 1 hour prior to eating.



  • If you cancel your order within 5 days of the collection date, the deposit is now non-refundable
  • Cancelations of cakes that have been paid in full, within 48 hours of the collection date, may not be refunded.
  • Website orders can only be refunded up to 5 days prior to collection date. (we close online orders a week out, therefore you have potentially taken someone else's spot for that date.)